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Our Philosophy

At DeanHouston, we're 100-percent about helping our customers succeed in their business missions. We completely immerse ourselves into our customers' businesses so that we can fully understand and embrace their objectives, products, markets, customers and cultures. We dive deep to uncover what truly differentiates them from and gives them a distinct advantage over their competitors – from their unique business philosophies and practices to their products and service offerings – we then showcase these attributes in creatively intelligent ways to drive sales and help build their businesses. This is our laser-focused, customer-service mission.

DeanHouston is committed to being an integral part of the companies we serve, which is why our original core customers have been with us for most of the past two decades (some longer) – a compelling statement in a world that has experienced significant change over this period of time. Our record of customer retention, we believe, is a powerful testament of our commitment to customer satisfaction, our work product and our ability to consistently deliver results-oriented solutions.

We're also different in the way we define the term "award." Our definition begins and ends with the number of consecutive years we've retained the trust, confidence and support of our customers. Customer retention, which to us means customer satisfaction, is the award to which we are always striving. From time to time, we're asked what our secret is to customer loyalty; that is, how have we been able to retain customers for as long as we have? The secret is really no secret at all, but instead is rooted in these simple, common sense principles. 

Our Principles

• Develop long-term partnerships based on mutually aligned values


• Listen to and learn our customers' needs and apply our best wisdom and experience to exceed those needs


• Develop and deliver results-oriented marketing solutions at a fair and reasonable cost


• Bring passion and energy to every project and make each client feel as if their business is our only business


• Provide consistent, rapid-fire responsiveness at a level the client will not be able to get from any other marketing communications firm


• Respect every client, understanding that they are coming to us to help them solve marketing and communications challenges and/or to help them capitalize on business opportunities


• Never take clients for granted and consider it a privilege to serve them


• Conduct business affairs, at all times, with the utmost honesty and integrity

659 Van Meter Street, Suite 510 | Cincinnati, Ohio 45202 | Phone: 513-421-6622 | Fax: 513-562-3522