Customer Journey

From Leads to Loyalty: AI-Driven Journeys in Industrial B2B

September 23, 2025

In industrial B2B marketing, getting the lead is no longer the finish line – it’s the starting gate. The companies winning market share today aren’t just capturing attention at the top of the sales funnel. They’re using artificial intelligence (AI) to orchestrate smarter, more seamless customer experiences from first touch through long-term loyalty. And they’re…

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The What, Why and How of Customer Journey Mapping

November 9, 2021

Ah, the customer journey – that coveted path to purchase that every business wants to know about their buyers. How did your customers discover your business? How long did it take for them to sign up for something or purchase from you? What content did they consume along the way? These questions seem simple enough,…

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