February 3, 2023
Imagine if your employees love what they do and love where they work so much that they feel empowered to become natural brand ambassadors who share their presence, contribution and support for your company with the rest of the world. You might be thinking to yourself, this sounds a lot like employee engagement and employee…
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January 25, 2023
Customer service is at the heart of every business. A company can’t be a business without it. While bad customer service can crumble your company down to the ground and leave you with nothing more than the painful memory of a failed business, good customer service can increase leads, boost sales and elevate your brand’s…
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January 12, 2023
Not so long ago, personalization in sales was as simple as a conversation and striking a deal with a firm handshake. But with the digital world somehow becoming more real than reality, the ways businesses personalize the sales experience has become more technical and a little more complicated. While this new way of personalization can…
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January 2, 2023
It happens without warning – and sometimes without mercy. You’re visiting a company’s website for the first time when you’re immediately shocked, confused and even horrified by the design. The layout is chaotic. The colors are crazy. The navigation feels like a maze. You quickly escape by clicking the X button on the browser window…
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December 21, 2022
There’s that advertisement again. You’ve seen it countless times. It’s emotional, persuasive and memorable. It hits all the marks: demonstrates what makes the product special, how it can benefit your life and why you need it as soon as possible. So why haven’t you made the purchase yet? It’s because the advertisement is paid for…
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November 29, 2022
Let’s start with a brief history lesson. The world’s first recognized trade show is the Great Exhibition of 1851, which was held in England. The international event provided people from all around the world an opportunity to connect and engage with one another while they experienced a variety of innovative products that would change the…
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November 21, 2022
So, you’ve created a new product you’re excited to share with the world. Now what? Well, you need to give it a name. Beginning the product naming process can feel a little overwhelming, especially when you have so much (financially and emotionally) riding on the success of your product. What if you choose a bad…
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November 19, 2022
In 2009, James Cameron released Avatar, a science-fiction adventure film developed primarily with 3D technology. The blockbuster drew audiences into the most immersive digital world ever created and captured – and redefined what the cinematic experience means for many. Today, 3D technology is similarly revolutionizing the B2B world – with 3D product renderings that are…
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October 14, 2022
The line between product and service continues to blur by the day. That’s even true in the traditionally slow-changing world of manufacturing. The days of “all we do is make things,” is slowly changing into a mindset of capturing post-sale revenue through service offerings. Servitization in manufacturing is all the rage now, and that’s because…
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October 4, 2022
When you’re in a situation where someone isn’t treating you the way you want to be treated, you’re more than likely going to walk away from them and that situation (probably after some exchanging of words). That’s the same reason people quit their jobs. A good foundation for understanding the relationship between company culture and…
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September 22, 2022
It happens every so often when you’re out and about, you somehow spot someone you know, even through a crowd of people. The moment you see them, there’s no doubt in your mind they are exactly who you think they are. It’s their style, the way they walk, the sound of their voice – there’s…
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September 13, 2022
Okay, being the empathetic (see what we did there?) souls that we are, we understand that you may not have time to read through all this right now, so the short answer is: Absolutely! But here’s the longer answer (we’ll still try to execute some semblance of brevity.) Empathy is something that most people wish…
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